How To Respond When A Member Says “I’ve Found Something Else”

"I've Found Something Else"

Now, the final reason that people cancel their membership and one that you’ve probably heard is, “I have found something else.” Many times, a member is not going to tell you they’re leaving you for your competitor. Instead, they just tell you, “I’ve found something else.” They don’t want to let you know that they’re cheating on you with somebody … Read More

“I’m Getting Too Much Out Of It”

I'm Getting Too Much Out Of It

The next reason is, it seems a little bit of a reverse of last week’s. It’s actually, “I’m getting too much. I’m getting too much.” Now, I’ll be the first to say. This may be the time your members are actually right. They’re actually saying the very reason that they’re canceling. They’re overwhelmed. They’re getting too much from you. Time … Read More

“I’m Getting Nothing Out Of It”

"I'm Getting Nothing Out Of It"

As we continue our series on The Top Reasons People Quit Membership Programs, the next excuse that people give about canceling your membership is, “I’m not getting anything out of it.” You know, some people feel like they’re not getting anything out of their membership, so they say, “I’m just going to cancel it.” Usually, it’s not that they’re not … Read More

I’m Too Busy

I'm too Busy

The second reason that people often give for canceling a membership is, “I’m too busy.” Now, I’m going to make a confession. Anytime my members tell me, “Hey, I’m canceling my membership because I’m too busy,” it just makes my skin crawl. Sometimes, I want to just come off the top rope on them and say, “What do you mean … Read More