Increase The Value of Your Members by the Way You Talk on the Phone

Increase The Value of Your Members by the Way You Talk on the Phone

Being put on hold on the phone is a pet peeve for most of us. Although you may have to put a member on hold, it doesn’t have to be frustrating for the caller.

Here are a few courtesies that can make the wait a little more tolerable for the caller:

  • Don’t multitask.When you try to do two things at once, you’ll be more likely to miss something important a member is trying to tell you.
  • Ask before placing a caller on hold.Don’t just tell members to “please hold.” Give them a say by asking if they can hold. Wait until they respond, and then thank them.
  • Don’t tell members you’ll put them on hold for “just a second.”Instead, give them a reasonable estimate of how long you’ll be away from the phone. Also give them an explanation of why they’ll be on hold.
  • Faster doesn’t always mean better.Efficiency is great, but doing a poor job quickly won’t win you loyalty from anyone. Speed should always be second to carefully attending to a member’s needs.
  • Take notes.Don’t rely on your memory. Writing notes during a phone conversation allows you to get a better record of the caller’s name and message, including the caller’s mood.

If you’re interested in learning more about if and how I can help you scale your coaching business, here are three ways we can work together:

1. Grab a copy of “High-Ticket Coach.” It’s my brand new book on how to create, launch and sell your high-ticket membership offer. You’ll also get a ton of free resources and tools to help sell your current membership offers.

Go here to get your copy.

2. Get a FREE copy of Accelerate: How to Get Your Next 10, 100, 500 or Even 1,000 Members… Yes, you can get a free copy of my brand-new book! In it, you discover more on how to promote your membership, get more members and increase retention.

Go get your free copy here.

3. If you’d like to work directly with me and my team to help you create and sell a high ticket membership… If you’d like to work directly with me and my team to multiply your membership… just schedule a free strategy session. We’ll map out a strategy and then take a look to see if and how we may be able to grow your business.

Go here to complete this brief survey and schedule your free call.

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About Scott Whitaker

Scott is an expert in creating and building membership programs within businesses, giving greater value to customers and multiplying income. Using his "Seven Systems of a Healthy Membership Program," he will help you get new members, increase retention and structure your membership program for long-term growth.