Transforming Your Customers Into Members

Transforming Your Customers Into Members

What most separates a membership business from a “customer-based” business?

In my opinion, COMMUNITY.

I have yet to see a membership where there isn’t a community.

[Note: I make a distinction between subscriptions and memberships. No one says, “I’m a member of Netflix.” Or, “I’m a member of the Wall Street Journal.” That’s because those are clearly subscriptions. Subscriptions would be better served if they created a community.]


“Community is the greatest tool a membership business has. It is unique to every membership. It cannot be duplicated or copied.” – Scott Whitaker

What makes a “customer” feel like a “member”? COMMUNITY!

For example, think about a gym membership.

  • CrossFit
  • Crunch Fitness
  • Iron Tribe
  • Orange Theory
  • Gold’s Gym
  • LA Fitness
  • The Zoo
  • Planet Fitness
  • Equinox Fitness Club

Every single one of these (and the many others not listed) have their own community. They have their own identity. They create members under their community.

I dare you to challenge a member of CrossFit, telling them why Orange Theory is better. Or vice versa. Those businesses create loyal members, a fiercely devoted community.

My friend, Dan Kennedy, says, “Build an iron fence around your herd to keep the poachers out.” In context, he’s talking about your members. Your members make up your herd. And in order for you to have longevity in your membership there must be an “iron fence.”

This means you must create a community where your herd will gather, desire to stay, and have their needs met.

If you’re interested in learning more about if and how I can help you scale your coaching business, here are three ways we can work together:

1. Grab a copy of “High-Ticket Coach.” It’s my brand new book on how to create, launch and sell your high-ticket membership offer. You’ll also get a ton of free resources and tools to help sell your current membership offers.

Go here to get your copy.

2. Get a FREE copy of Accelerate: How to Get Your Next 10, 100, 500 or Even 1,000 Members… Yes, you can get a free copy of my brand-new book! In it, you discover more on how to promote your membership, get more members and increase retention.

Go get your free copy here.

3. If you’d like to work directly with me and my team to help you create and sell a high ticket membership… If you’d like to work directly with me and my team to multiply your membership… just schedule a free strategy session. We’ll map out a strategy and then take a look to see if and how we may be able to grow your business.

Go here to complete this brief survey and schedule your free call.

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About Scott Whitaker

Scott is an expert in creating and building membership programs within businesses, giving greater value to customers and multiplying income. Using his "Seven Systems of a Healthy Membership Program," he will help you get new members, increase retention and structure your membership program for long-term growth.